Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To initiate a return, please contact us at info@geraniumonlineboutique.com. Our customer support team will provide you with detailed instructions about the return process, including the return address, at the time of your inquiry.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Before contacting us, please check our FAQ section for answers to common return questions. If you still need assistance, you can reach us at info@geraniumonlineboutique.com via our contact form and our customer support team will guide you through the return process.

Please note that gift cards, earrings and personalised products are non-refundable.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns for gift cards and earrings

Return Shipping Costs

Please note that customers returning items due to a change of mind are responsible for the return shipping costs. We only cover return shipping for items that are faulty, damaged, or not as described.

UK user rights to cancel

Unless exceptions apply, Users who are Consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online (distance contracts) within the period specified above.

Users that do not qualify as Consumers, cannot benefit from the rights described in this section. Users can learn more about the cancellation conditions within this section.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method usually within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 14 business days have passed since we have approved your return, please contact us.

Delivery

Deliveries are made to the address indicated by the User and in the manner specified in the order summary.

Upon delivery, Users should verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged, however proof must be provided to the seller.

Failed delivery Refunds

The Owner of the business cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to any carrier arranged by the User and not offered or recommended by the Owner.

If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.

For any questions please contact our support team.